Refund Policy

Last updated 20 October 2026

We want you to be happy with your subscription. Here is when we give refunds.

Within 7 days of a first payment

If you've just subscribed and change your mind, contact us within 7 days of your first payment for a full refund. Your subscriber access ends when the refund is issued.

Renewals

Renewal payments aren't normally refundable, because you can cancel at any time before renewal. If you forgot to cancel and haven't read any Subscriber-Only chapters since the renewal, contact us within 7 days and we'll refund it.

Technical problems and double charges

If a technical problem on our side stopped you reading, or you were charged twice, we'll refund the affected amount in full.

How refunds are paid

Refunds go back to the original payment method through our payment provider. They usually appear within 5–10 working days, depending on your bank.

Partial refunds

For goodwill or partial refunds, you may keep access until the end of the paid period; we'll tell you which applies.

How to ask

Use the contact form (topic: Billing) with the email on your account and the invoice number. Your legal rights as a consumer are not affected by this policy.